Welcome To

Booked Clean Up

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We're making household clean ups easier than ever!

Welcome to Booked Clean Up. With our online booking system you can arrange your Booked Clean Up at the click of a button.

1

step 1

First consider what you can donate or recycle, then arrange your Booked Clean Up using the online booking system.

2

step 2

Receive an email confirming the time and date of your Booked Clean Up.

3

step 3

Place your items neatly in the designated pick-up location within 24 hours of your scheduled collection date.

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step 4

A Booked Clean Up truck will collect your items! (Please note only the right items will be collected).

Items we accept

Household Furniture

Couches, Chairs, Rugs, Beds, Cabinets,
Drawers, Tables, Desks etc.

Electronics

Televisions, Computers, Heaters,
Lamps, Fans etc.

Household Goods/Loose Items*

Toys, Prams, Clothing, Linen, Crockery, Boxes etc.*Loose items must be in boxes or bags.

Garden Waste*

Branches, Plants, Clippings, Mulch etc.
Up to 1 metre long and 15 cm in diameter.
*Loose items must be bundled and securely tied.

Metal Appliances/White Goods

Fridges, Dryers, Ovens etc.

Bed Mattress

FAQs

How many pre-booked household clean up collections do I receive each year?

Each residence is entitled to two household clean up collections per calendar year - If you are not sure how many you have remaining you can call the City of Canterbury Bankstown on 9707 9000 to find out. 

Where should I place my items for collection?

You should place your items in the location you specified when making your booking eg front of house, side of house.
To review the details of your booking, head to the manage booking page or refer to the booking confirmation email sent to you at the time of booking. 

What is my ‘booking reference number’ and why is it important?

Your ‘booking reference number’ is the number allocated to your collection. You can find this number on your booking confirmation email or online by logging into My Account. You should place your booking number in a visible location on your collection pile so that our team can match the collection to your booking.

How far in advance should I book my household clean up collection?

It’s a good idea to plan & book your household clean up well in advance. We can only reach a limited number of residences each day and certain times of the year are busier than others (particularly around Christmas and the New Year). Our online booking service allows you to book up to 6 months in advance - so book early and avoid disappointment! If spaces are available, you can create a booking up until 10am on the weekday prior to collection.

How do I book a household clean up?

You can book online or by phoning the City of Canterbury Bankstown on 9707 9000 and requesting to book a household clean up. You can create a booking up until 10am on the weekday prior to collection.

 

Can I change the date of my household clean up?

Yes, we are happy to reschedule your collection. If the date you booked no longer suits, you can manage your booking here or contact The City of Canterbury Bankstown on this number 9707 9000 and we will re-book your household clean up at a more convenient date.

IMPORTANT: You cannot reschedule on the day of your booking! The cut-off for cancelations or rescheduling is 10am on the weekday prior to your booking. 

How late can I cancel my household clean up?

You can cancel up until 10am on the weekday prior to your clean up. You cannot cancel on the day of your scheduled collection. Cancellations on the day of your booking will be treated as a standard collection and you will lose one of your 2 household clean up collections for the calendar year.

If I cancel, can I re-book my household clean up?

Yes. You can re-book at any time. Simply head back online or call us on 9700 9000 and book in again at a time that suits you. Keep in mind, there is usually a waiting period of 2-6 weeks depending on the time of year.

 

How do I cancel my household clean up?

To cancel or reschedule, simply go to the manage booking page or call 9707 9000. You can cancel up until 10am the weekday prior to your household clean up.

REMINDER: you cannot cancel your booking on the day of your collection .

When should I put my household clean up items out for collection?

You should only put your items out within 24 hours of the scheduled clean up  date. Placing your clean up out too early is hazardous to your community and to the environment. Residents are responsible for all dumped waste.

Do I need to be home when my household clean up is collected?

No, you do not have to be home when we collect your items. Our team collects from 5am until 5pm – be sure to leave your clean up in the location you specified when making your booking and we will come past during the day.

What items can be collected in a household clean up?

You can find a full list of right and wrong items for collection here.

Can my garden waste be collected in a household clean up?

Yes, you can place garden waste and vegetation out for collection. Garden waste must be securely tied in bundles - less than 1meter in length.

What if my neighbours add to my household clean up pile?

Report it! Report illegal dumping by calling 9707 9000. Litter and dumped rubbish is hazardous, creates a health risk and harms our environment. 

Why can I only book my household clean up one day of the week?

We clean up different areas of Canterbury each day of the week. To find out which days we collect in your area simply fill in the booking formBy filling in the form you will be able to view the dates available to your location.

What if I forget to place my items out?

We send out reminders via email and text message prior to your household clean up. If you forget what day you booked, you can also review your booking details via the manage booking option online

Is there someone I can contact for more information?

Yes, we have a friendly household clean up team eager to answer your questions. You can contact us on 9707 9000 (9am-5pm, Monday-Friday) or by making an enquiry here.

What if my household clean up is more than 3cubic meters in size?

A standard household clean up must be within 3 cubic metres in size. You can notify us if you have more than 3 cubic metres for collection by ticking the 'Double clean up' box on the form or letting one of our friendly team know by calling 9707 9000. If you fail to notify us that your collection pile is over 3 cubic metres in size you could be penalised.

What is a ‘double clean up’?

A ‘double clean up’ is equal to 6 cubic metres. 
You can request a double clean up (6 cubic metres) if you have more items for collection than a standard household clean up (3 cubic metres). If you need a double clean up you can let us know by ticking the ‘double clean up' box on the form or by calling on of our friendly household clean up team on 9707 9000. If you fail to notify us that your household clean up is over 3 cubic metres in size, you could be penalised.

 

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